Refund policy

RETURN, CANCELLATION & DELIVERY POLICY

Delivery Inspection – 48 Hour Requirement

All items must be inspected within 48 hours of delivery.

If your item arrives damaged or there is a delivery issue, you must notify us in writing within 48 hours at support@standoutspaces.com. Please include clear photographs of:

• The item
• The affected area
• All packaging materials
• A copy of the signed Bill of Lading (BOL), if applicable

When receiving white glove delivery, please inspect the item carefully before signing. Any visible damage must be noted on the Bill of Lading at the time of delivery. Signing delivery paperwork without noting damage may limit your ability to file a claim.

Failure to report damage within 48 hours may affect eligibility for carrier claims.

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Cancellations

Orders may be cancelled within 48 hours of purchase, provided shipping has not yet been scheduled or initiated.

After 48 hours, or once shipping has been scheduled, initiated, or completed, a cancellation will be treated as a return.

Outbound and return shipping charges are non-refundable.

Made-to-order or custom pieces may not be cancelled once production has begun.

To request a cancellation, email support@standoutspaces.com with your order number and reason for cancellation.

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Returns – 30 Day Window

We accept return requests within 30 days of delivery.

All return requests must be submitted in writing to support@standoutspaces.com within 30 days of the delivery date.

Approved returns are subject to:

• A 15% restocking fee
• Original outbound shipping charges
• Return shipping charges

Outbound and return shipping costs, along with the 15% restocking fee, will be deducted from the original purchase amount.

Returned items must be received in original condition, with no additional wear, damage, or alterations. We reserve the right to deduct additional amounts if items are returned in a condition different from when delivered.

Refunds are processed after the item has been received, inspected, and approved at our Astoria warehouse.

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White Glove & In-Home Delivery

All furniture is shipped via trusted white glove delivery partners and is fully insured during transit.

Each piece is blanket-wrapped and stretch-wrapped, handled by professional crews (typically 1–4 delivery specialists), and delivered inside your home by scheduled appointment.

Delivery time frames typically range from 2–4 weeks from processing, though timing may vary depending on location and route scheduling.

Local NYC and surrounding area deliveries (within approximately 20 miles of Astoria) are typically completed within one week.

A Certificate of Insurance (COI) can be provided upon request for buildings that require it.

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Local Pickup

Free local pickup is available at our Astoria, New York warehouse Monday through Friday, 10:00 AM – 5:00 PM.

Once the buyer, buyer’s agent, or third-party carrier takes possession of the item, the sale is considered final.

Items must be inspected at the time of pickup. Once removed from our warehouse, the item is non-returnable.

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International Orders

We offer international shipping worldwide.

International shipments include professional packing, custom crating, door-to-door delivery from New York to the destination country, and full insurance coverage. Items ship fully crated.

International return requests must be submitted within 30 days of delivery and are subject to:

• A 15% restocking fee
• All outbound shipping costs
• Return shipping costs
• Crating and professional packing charges
• Customs brokerage fees
• Duties, VAT, and any applicable import/export taxes

Please note that shipping quotes do not include duties or taxes imposed by the destination country.

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We strongly encourage all buyers to review photos, measurements, and condition details carefully prior to purchase. We are always happy to answer questions before a transaction is completed.

For all inquiries regarding delivery, cancellation, or returns, please contact support@standoutspaces.com